Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

 
Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@wezix.co.za

 
Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@wezix.co.za. We will arrange and provide you with the delivery address.

 
Shipping returns

To return your product, you should arrange for a courier service to deliver the returned items to the address to be provided, once the query is logged.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 

Shipping Costs

Wezix Store makes us of Third-Party Courier Services like CourierGuy and Rhenus Express Couriers.
Deliveries in Gauteng will be charged at R149. All other provinces in South Africa will be charged R249.
The delivery fee will be displayed when you checkout and recorded in your Order confirmation and invoice, which will be emailed to You.

Delivery of Your Order will be made 2 to 5 business days from the date that your Order confirmation is sent to you, except during sales and/or special events, such as Black Friday or Cyber Monday, when delivery may take up to 14 business days. We do not guarantee that Your Order will be dispatched or delivered on any particular date and time.

Your Order will only be delivered to a valid address in South Africa, on business days between 08h00 and 16h00 and You, or the person accepting delivery on your behalf, may be requested to produce identification, when accepting the delivery of Your Order.

Two attempts will be made to deliver Your Order and should you fail, refuse or neglect to be available and accept the Order after 2 attempts, You may be liable for additional delivery charges or We may elect to cancel Your Order, in which event We will refund You the full transaction value less delivery charges already incurred and a reasonable administration charge.


Need help?

Contact us at support@wezix.co.za for questions related to refunds and returns.